Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Contact details: Your name, email address, phone number, and postal address
• Business information: Details about your business interests, acquisition goals, financial capacity, and relevant experience
• Professional background: Your work history, qualifications, and areas of expertise
• Communication records: Content of emails, messages, and notes from consultations or educational sessions

Information Collected Automatically

Our website collects certain technical information through standard web technologies:

• Usage data: Pages visited, time spent on site, links clicked, and navigation patterns
• Device information: Browser type, operating system, IP address, and device identifiers
• Location data: General geographic location based on IP address

How We Use Your Information

Your information helps us provide better service and relevant guidance. Here's what we do with it:

• Service delivery: Providing consultations, educational content, and business acquisition advisory services tailored to your needs
• Communication: Responding to inquiries, sending appointment confirmations, and sharing relevant updates about our programs
• Program matching: Identifying suitable business opportunities or educational programs based on your stated interests and background
• Improvement: Analyzing how our services are used to make meaningful improvements
• Legal compliance: Meeting regulatory requirements under Australian law

We don't sell your personal information to third parties. We don't rent out your contact details. What you share with us stays within our organization unless you've explicitly agreed otherwise or we're legally required to disclose it.

Data Retention and Storage

We keep your information for as long as necessary to provide services and meet legal requirements:

All personal data is stored on secure servers located in Australia. We use industry-standard encryption and access controls to protect your information from unauthorized access or disclosure.

Sharing Your Information

We only share your information in specific, limited circumstances:

Service Providers

We work with trusted service providers who help us operate our business. This includes IT support, email delivery services, and secure document storage. These providers are bound by confidentiality agreements and can only use your information for the specific tasks we've assigned them.

Business Transaction Facilitation

If you're actively pursuing a business acquisition through our services, we may share relevant information with sellers, their representatives, or professional advisors (such as accountants or lawyers) involved in the transaction. We always get your explicit permission before sharing anything in these situations.

Legal Requirements

We may disclose information if required by Australian law, court order, or government regulation. This might happen in cases involving fraud prevention, law enforcement investigations, or compliance with financial reporting obligations.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you several rights regarding your personal information:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year.

Correct Inaccurate Information

If you believe we have incorrect or outdated information, let us know and we'll update it promptly. This is particularly important for contact details and business information that affects the services we provide.

Request Deletion

You can ask us to delete your personal information, subject to certain limitations. We may need to retain some information to comply with legal obligations or complete services you've requested.

Withdraw Consent

If you've given consent for specific uses of your information (like receiving marketing emails), you can withdraw that consent at any time. This won't affect any processing that occurred before you withdrew consent.

Lodge a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can address it. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

Security Measures

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure:

• Encryption: All data transmitted between your browser and our servers uses SSL/TLS encryption
• Access controls: Only authorized staff members can access personal information, and only when necessary for their role
• Secure storage: Physical and digital records are stored securely with restricted access
• Regular reviews: We periodically review our security practices and update them as needed
• Staff training: Our team receives regular training on privacy obligations and data handling procedures

That said, no method of transmission over the internet is completely secure. While we work hard to protect your information, we can't guarantee absolute security.

Third-Party Links and Services

Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these other organizations. When you leave our site, we encourage you to read the privacy policy of each site you visit.

If we recommend specific professional services (such as legal or accounting firms) during your business acquisition process, these are independent businesses with their own privacy practices.

Changes to This Policy

We review this privacy policy regularly and may update it to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when the most recent changes were made.

If we make significant changes that affect how we use your personal information, we'll notify you by email (if we have your email address) or by posting a prominent notice on our website.

Your continued use of our services after we post changes means you accept the updated policy.